e-Delivery

Reduce paperwork and do something positive for the environment by electing e-Delivery. You can elect to receive account statements, the Program’s Disclosure Booklet & Participation Agreement, and the Privacy Policy online.

Click here to log in to your account and then click "Change account statement delivery" to elect e-Delivery or contact us at 1-877-861-6377 from 8:00 a.m. to 8:00 p.m. ET.


When you choose e-Delivery:

  • Your account statements, the Program's Disclosure Booklet & Participation Agreement, and the Privacy Policy will be in a Portable Document Format (PDF). They will look identical to the paper versions you have been received in the past. You must have Adobe Reader to access PDF files.
  • Electronic account statements are typically available online five business days after the end of each calendar quarter (March, June, September, and December).
  • You will receive an automatic notification by email when your account statement(s) or other documentation is available for viewing online.
  • You can change your email address at any time by accessing your account online and selecting "Add/Update E-Mail Address".
  • Your account statements will be viewable for 24 months. You can view, save and/or print an account statement anytime during this period.
  • If you need to request a print copy, access your account online and select "Order a Statement for this Account".
  • There is no charge for accepting e-Delivery of your account statements or other documentation.
  • You can withdraw your consent to e-Delivery at any time by changing your delivery preference. Your consent or withdrawal of consent must be received by the end of the calendar quarter 4:00 p.m. ET.
  • Any of the above services can also be changed online or by contacting us at 1-877-861-6377 from 8:00 a.m. to 8:00 p.m. ET.

e-Delivery FAQs:

How do I sign up for e-Delivery?
If you'd like to enroll to receive your account statements and/or disclosure and privacy materials online, click here, log-in to your account, and click on "Change Account Statement Delivery".

What is the difference between electronically delivered statements, disclosure and privacy policy material and mailed statements, disclosure and privacy policy material?
E-Delivered statements, disclosure and privacy policy material is emailed in Portable Document Format (PDF) and is identical to the paper versions you've been receiving.

Do I need special hardware or software to view electronic documents?
You will need an Internet connection, along with a computer and operating system capable of receiving, accessing and displaying and either printing or storing the electronic documents received, and running a browser that supports the level of encryption employed by the Program's website. Currently, your electronic account statements, disclosure and privacy materials will be delivered in the Portable Document Format (PDF). You must have Adobe Reader to access PDF files. You can learn more and download Adobe Reader directly from Adobe's web site.

Is there any cost for e-Delivery of my account statements, disclosure and privacy materials?
There is no charge for accepting delivery of your account statements, disclosure and privacy materials online. The only costs you may incur are those that may be associated with the time you spend online to download your statements or the costs associated with printing your statements.

What if my email address changes?
You can change your e-Mail address at any time by accessing your MESP 529 Plan savings account online and selecting "Add/Update e-Mail Address" or by contacting a customer representative at 1-877-861-MESP (6377).

How do I withdraw my consent to electronic delivery?
Your consent to electronic delivery of Program documents is valid unless and until you withdraw your consent. You can withdraw your consent at any time by changing your delivery preference by accessing your account online or by contacting a customer representative at 1-877-861-MESP (6377). Your consent or withdrawal of consent must be received by the end of the calendar quarter 4 p.m. ET.

When will my account statement be available for viewing?
Account statements are typically available online five business days after the end of each calendar quarter (March, June, September, and December).

How will I know when my account statement is ready for viewing?
You will receive an automatic email notice when your account statement is available for viewing online. Therefore, it is important that you keep your email address updated.

How will I know when the Plan has updated disclosure or privacy materials?
You will receive an automatic email notice when there is an update to one or both of these documents instructing you how to view these documents online. Therefore, it is important that you keep your email address updated.

How do I view my account statement?
The email notice you receive when an account statement becomes available will provide you with a link. Click on the link and enter your user name and password. If you experience a problem with the link, you can also copy and paste the URL (link) into the address line of your browser, then hit Enter.

How do I view the disclosure booklet and privacy materials?
You will receive an automatic email notice when there is an update to the Disclosure Booklet & Participation Agreement and/or the Disclosure Privacy Statement that will provide a link to the document(s) that have been updated. Click on the link within the email notice which will take you directly to the document on out website. If you experience a problem with the link, you can copy and paste the URL (link) into the address line of your browser, then hit Enter. Both the Disclosure Booklet & Participation Agreement and the Disclosure Privacy Statements are always available for viewing on our website.

Can I print electronic documents?
You will have the ability to save and/or print any account statement, disclosure and privacy materials that you view in order to keep them for your records.

For how long will my account statements be available for viewing online?
Each account statement will be viewable for 24 months after it is first made available. You can view, save and/or print an account statement anytime during this period. Because your ability to view, save and/or print your account statements depends on Internet access to the Plan's website, there is the risk that a system outage could from time to time cause an account statement to become temporarily unavailable.

May I request a print copy of an account statement even if I have consented to electronic delivery?
Once you have signed up for electronic delivery of your account statements, you will no longer automatically receive print copies of your statements through the mail. However, if you need to request a print copy, you can do so by accessing your account online and selecting "Order a Statement for this Account" or by contacting a customer service representative at 1-877-861-MESP (6377).

May I request print copies of disclosure and privacy materials even if I have consented to electronic delivery?
Once you have signed up for electronic delivery of disclosure and privacy materials, you will no longer automatically receive print copies of these materials through the mail. However, if you need to request a print copy, you can do so by contacting a customer service representative at 1-877-861-MESP (6377).

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